Do you provide our customer information to anyone else?
Absolutely not. The only people who have access to customer information are those working for Wicked Quick or on behalf of Wicked Quick to ship our products to you.
How long does it take to receive an order in the US?
Typically we ship within 1 to 2 business days of receiving an order. However, during peak seasons or during our occasional sales, this may take a day or two longer. If you are in a hurry, please send a note with the order (there is a field for comments) or separately and we can speed you along.
How long does it take to receive an order outside the US?
Typically it takes 5 to 15 business days. However, this depends mostly on your country and customs in your country. Typically the product leaves the US within 1 to 5 business days. It takes another day or two to reach your country. Then depending on your post office and customs it can take anywhere from 3 to 4 days more...or we have seen it take 45 days. That is rare, but it has happened.
What happens if I don't receive a confirmation email and/or an email from you that the product has shipped?
Email us at email@example.com.
What happens if I have given the product enough time to arrive and it hasn't?
Email us and we will track and and problem solve with you. You are our customer we work hard to make everything right and make you happy. Email us at firstname.lastname@example.org.
Can I return products?
Yes, see our shipping policy for details. But in short, if it does not fit or you don't like the fit you can exchange it or return it for your money back. If you return it, typically you pay for return shipping. If you exchange it typically we pay for shipping. Email us and we'll work with you email@example.com.
Who do we contact if we have more questions about products?
Email firstname.lastname@example.org . We should get back to you within one business day.